Contact information
CONTACT INFORMATION
Last updated: 1 October 2026
Welcome to Drumperry.
If you have any questions about your order, delivery, returns, refunds, products or our website, our customer support team is here to help.
CUSTOMER SUPPORT
Store: Drumperry
Website: Drumperry.store
Email: hello@Drumperry.store
CONTACT US BY EMAIL
For general enquiries and customer support, please contact:
You can contact us regarding:
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Order enquiries;
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Shipping and delivery;
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Returns and refunds;
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Product information;
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Sizing and availability;
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Payment enquiries;
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Damaged or incorrect products;
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Website enquiries; or
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General customer service.
ORDER ENQUIRIES
If your enquiry relates to an existing order, please include:
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Your full name;
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Your order number;
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The email address used when placing your order; and
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A brief description of your enquiry.
Providing this information will help us identify your order and assist you more efficiently.
SHIPPING & DELIVERY ENQUIRIES
For questions regarding delivery, tracking or delayed parcels, contact:
Please include your order number and tracking number, where available.
Our current UK delivery options are:
Standard Delivery — FREE
Estimated delivery: 5–12 business days
Express Delivery — PAID
Estimated delivery: 5–8 business days
For full details, please refer to our Shipping Policy.
RETURNS & REFUNDS
If you would like to request a return, cancellation or refund, please contact:
Please include your order number and details of the product concerned.
Do not return a product to an address found on the shipping packaging unless we have confirmed that address as the appropriate returns address.
For further information, please refer to our Return & Refund Policy.
FAULTY, DAMAGED OR INCORRECT PRODUCTS
If you receive a product that is faulty, damaged, incorrect or materially different from its description, please contact us at:
Where reasonably possible, please include:
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Your order number;
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A description of the issue;
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Photographs of the product;
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Photographs of any damaged packaging, where relevant.
Providing photographs can help us investigate the matter more efficiently, but doing so does not remove or limit any statutory consumer rights you may have.
CANCELLATION REQUESTS
If you wish to cancel an eligible order, please contact:
If your order has not yet been dispatched, we will make reasonable efforts to stop shipment.
If the order has already been dispatched, your applicable cancellation and return rights will continue to apply in accordance with our Return & Refund Policy and UK consumer law.
PRODUCT INFORMATION
For questions regarding:
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Sizing;
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Materials;
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Colours;
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Product care;
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Product availability; or
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Other product details,
please contact:
COMPLAINTS
We take customer concerns seriously.
If you would like to make a complaint about a product, order or service, please email:
Please include sufficient information for us to investigate your complaint, including your order number where applicable.
We will make reasonable efforts to review and respond to customer complaints fairly.
BUSINESS INFORMATION
Trading Name: Drumperry
Website: Drumperry.store
Email: hello@Drumperry.store
Where a registration or VAT number does not apply to the business, the relevant field may be omitted.
ONLINE STORE
Our official website is:
Drumperry.store
For your security, please ensure that you are communicating through our official website or the email address:
CUSTOMER PRIVACY
Personal information submitted when contacting us will be handled in accordance with our Privacy Policy and applicable UK data protection law.
Please do not send passwords, full payment card details or other unnecessary sensitive financial information by email.
LEGAL RIGHTS
Nothing on this Contact Information page limits or excludes your statutory consumer rights.
Our customer service procedures operate alongside rights available under applicable UK consumer law.
CHANGES TO OUR CONTACT INFORMATION
We may update our contact or business information from time to time.
The latest contact details will be published on Drumperry.store.
CONTACT DRUMPERRY
For assistance, please contact:
Drumperry
Website: Drumperry.store
Email: hello@Drumperry.store
Last updated: 1 October 2026